Improving customer satisfaction in an R&D environment
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Improving customer satisfaction in an R&D environment by Anita Alexander

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Published by National Aeronautics and Space Administration, Lewis Research Center, National Technical Information Service, distributor in [Cleveland, Ohio], Springfield, Va .
Written in English


  • Support systems.,
  • Quality control.,
  • Management systems.,
  • Management planning.

Book details:

Edition Notes

StatementAnita Alexander, Y.H. Andrew Liou.
Series[NASA technical memorandum] -- NASA/TM-1998-208494., NASA technical memorandum -- 208494.
ContributionsLious, Y. H. Andrew., Lewis Research Center.
The Physical Object
Pagination1 v.
ID Numbers
Open LibraryOL15544066M

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IMPROVING CUSTOMER SATISFACTION IN AN R&D ENVIRONMENT Anita Alexander NASA Lewis Research Center Cleveland, Ohio Y.H. Andrew Liou Cleveland State University Cleveland, Ohio Abstract Satisfying customer needs is critical to the sustained competitive advantage of service suppliers. It is thereforeCited by: 1. In what it calls Voice of Customer (VOC) activities, Panasonic uses a variety of methods to listen to customers in order to improve its business activities. The voices of the company's customers are heard via the opinions received through the Customer Care Center and Panasonic's sales companies and partners, showrooms, and service companies. gratification. Products or services, that are a source of satisfaction, provide the desirable value to. their customers, at least in an suff icient degree. Standard ISO specifies, that. 50 Activities for Achieving Excellent Customer Service viii A Memorable Experience The relationships you build with your customers must become memorable experiences in the customer’s mind and perception. You want to develop a customer hunger for your style of service and caring that brings them back again and Size: 1MB.

In May , Panasonic Homes*1 Co., Ltd. received recognition of its excellence in environmental human resources development at the Environmental Human Resources Development Business Awards , sponsored by the Ministry of the Environment and another organization.   Al Endres explores the unique characteristics of the R&D environment and describes proven quality process techniques for significantly improving the way R&D handles such issues as cycle time, resources, customer satisfaction, process improvement, and product innovation and : Al Endres. The adage in market research that we turn to again and again is the need to ask the right question of the right person. Finding that person in customer loyalty research may require a compromise with a focus on one person – the key decision maker; perhaps the transport manager in the example of the trucks. If money and time permit, different people could be interviewed . 5 Ways IT Can Improve Customer Service: 1. Use Emails to notify customers about new offers and deals: It is human nature people want to buy at a lower cost, when ever a person see’s a 50% discount on any product they will be encouraged to rush and buy while the product is still on discount. So as a business, you can use this human weakness.

  Customer Satisfaction can provide you with major competitive advantages, which can directly lead to increase in profitability and growth. They are: Repeat buying which will reduce cost of doing business; your products command higher prices leading to higher profits; gaining financial and moral support from satisfied customer in times of corporate crisis; word of mouth . The aim of this paper is to present the importance of customer services as a part of market orientation from both the theoretical view and by selected results of Author: Lucie Kaňovská. We Have Ridiculously High Customer Satisfaction. Over % of individual R&D Systems® products are purchased, shipped, and used without issue. Of the small percentage (%) of products where issues arise, our highly skilled and devoted customer and technical service representatives are trained to resolve them with knowledge, empathy, and haste. Managing Motivation is a step by step roadmap for managers or practitioners to diagnose and improve motivation. The language used in the book is all about motivation. However, this book leads to improved productivity by way of motivation making this guide a /5(15).